General Information

Registered Address

34 Bermudiana Road, Hamilton HM 11, Bermuda

Mailing Address

PO Box HM 1748, Hamilton HM GX, Bermuda

Main Phone

+1 (441) 295-5678

Main Facsimile

+1 (441) 296-0601

Card Services Contacts

To open a BCB Card Account:

BCB Client Relationship Department
09:00 – 17:00 AST Monday to Friday
Client_Relationship@bcb.bm
1-441-295-5678
34 Bermudiana Road, Hamilton, HM 11, Bermuda
P.O. Box HM 1748, Hamilton HM GX, Bermuda

To activate a new or re-issued card:

BCB Card Services Department
09:00 – 17:00 AST Monday to Friday
cardServices@bcb.bm
1-441-299-2883
Fax:  1-441-295-1612
34 Bermudiana Road, Hamilton, HM 11, Bermuda
P.O. Box HM 1748, Hamilton HM GX, Bermuda

To report a lost or stolen card and for card account queries:

During BCB banking business hours
BCB Card Services Department
09:00 – 17:00 AST Monday to Friday
cardServices@bcb.bm
1-441-299-2883
Fax:  1-441-295-1612
34 Bermudiana Road, Hamilton, HM 11, Bermuda

Outside BCB banking business hours 24/7, 365 days a year

TecniCard Inc.
1-800-317-6020

Or

Visa Global Customer Assistance Services (GCAS) 

Product

Telephone

Language(s)

Type of Call

From Bermuda

Platinum

1-800-396-9665

Choice of S/P/E – for English press “3”

Toll-free


If you experience difficulties using the Toll-free number, one can direct dial:
1-303-967-1096    answered in English
1-303-967-1095    answered in Spanish
1-303-967-1098    answered in Spanish/Portuguese/English
 

From USA or Canada (Toll-free phone Call)

Business

1-800-847-2911

Choice of S/P/E – for English press “1”

Toll-free

Platinum

1-800-396-9665

Choice of S/P/E – for English press “3”

Toll-free

 

From Other Countries (Collect Calls)

Business

1-303-967-1096

Answered in English

Collect (if use Int’l Operator) otherwise LD

Business

1-303-967-1095

Answered in Spanish

Collect (if use Int’l Operator) otherwise LD

Platinum 

1-303-967-1098

Choice of S/P/E – for English press “3”

Collect (if use Int’l Operator) otherwise LD


Cardholders are required to use the international operator when calling Collect.
Callers in certain countries dialing these numbers from mobile or hotel phones might be charged fees.
Note:  S/P/E means Spanish/Portuguese/English

VISA Lost/Stolen Card Reporting – Global Customer Assistance Services (GCSA) Toll-Free Numbers

Copyright @ Bermuda Commercial Bank Limited, 2017
All rights Reserved

Copyright @ Bermuda Commercial Bank Limited, 2017
All rights Reserved