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Credit Card Security

Lost or Stolen Credit Cards

Immediately contact BCB Card Services on +1 (441) 299-2883 or email cardservices@bcb.bm  during regular business hours 9am-5pm (AST).

After Hours /Weekends/Public Holidays contact Visa® Customer Service or TecniData with access 24 hours a day, 365 days a year.

From Bermuda, Canada and the U.S.A. call 1-800-396-9665 (Visa) or 1-800-317-6060 (TecniData)

Complete BCB Credit Card Lost/Stolen Form and email it to cardservices@bcb.bm.

From other countries 1-303-967-1098 (Collect if you use the International Operator to place the call)

Card Fraud

If you suspect card fraud may have occurred on your card, immediately contact BCB Card Services on +1 (441) 299-2883 or email* cardservices@bcb.bm during regular business hours 9am-5pm.

After Hours /Weekends/Public Holidays contact Visa® Customer Service or TecniData with access 24 hours a day, 365 days a year.

From Bermuda, Canada and the U.S.A. call 1-800-396-9665 (Visa) or 1-800-317-6060 (TecniData)

From other countries +1-303-967-1098 (Collect if you use the International Operator to place the call)

Travel Notifications

Your security is our main priority.  In the event that you plan to travel or make large purchases, please contact us on +1 (441) 299-2883 or via email on cardservices@bcb.bm with details including the specific travel date period and destinations.  This will help to ensure that your credit card remains available for usage.

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Bermuda Government Mortgage Guarantee Programme

Phase 2
In collaboration with the Bermuda Government, BCB is pleased to be the Bank of choice for the Bermuda Government Mortgage Guarantee Programme. The first phase of this programme focused on financing for Bermudian first time home owners, allowing Bermudians to reach their goal of owning "a piece of the rock". We are pleased to announce that we have now moved into Phase 2. The second phase of the programme will continue to focus on financing for Bermudian first time home owners, and will allow public officers to transfer their mortgages from their existing bank to BCB. The details provided below are a guide and all loans are subject to BCB Credit Policies, requirements and approval.
Please allow 2 business days for review of your details, following which a representative will be in touch.
Programme Criteria
The Qualified Borrower(s) of record must:
  • Be an individual persons or persons; and
  • Have Bermudian status or be a spouse of a Bermudian, if borrowing jointly with their Bermudian spouse;
either
  • Not own any Bermuda real property; or
  • Be a Public Officer (subject to probation period being successfully completed), having an existing mortgage (or first legal charge) with another licensed Bank in Bermuda.
The Qualified Borrower(s) must have:
  • Have at least 10% of purchase price of the property or at least 10% of the cost of the renovations (if only renovations) in cash in a Bermuda bank account.
  • Have a property valuation within 3 months prior to purchase.
  • Have a property estimate or quote setting out the proposed renovations, cost and an appraisal outlining the completion value within programme limits, should renovations be required.
  • Written confirmation from Tax Commissioner that no government fees are outstanding (speak with Relationship Manager).
  • Loan to Value ratio and debt service ratio within programme limits.
  • Loan secured by way of a first legal mortgage of the property being purchases or transferred (for the full amount of the loan).
Additional Requirements
A loan to a Qualified Borrower of the programme must be:
  • For BMD $900,000 or less excluding Fees
  • Renovations up to BMD $50,000 may be included with the purchase.  If included they must not exceed $900,000 for the total loan.
Interest Rates, Terms & Fees
Qualified Borrowers under the programme will:
  • Have a discounted interest rate while the borrower is a participant under the programme:
    - Discounted interest rate of BCB Base Rate plus 2%.
    - Loan interest rate to revert to standard interest rate when borrower no longer falls under the programme.
  • Will have a maximum term for a loan under this programme of 360 months (or 30 years)
  • The Guarantee under this program will remain for a maximum of 10 years or less depending on alternate terms.
  • Fees:
    - Discounted Arrangement Fee of 0.75% of the total value of the loan amount. Normal legal fees and stamp duty apply (even if this increases the total loan amount over the BMD$900,00 so long as the base loan amount does not exceed BMD$900,000).
To confirm your eligibility to the program or to explore other financing options the following details are required:
  • A completed online Loan Request Form or BCB Personal Financial Statement
  • Verification of employment and salary
  • Three months of bank and credit card (if applicable) statements