Customer Complaints

We value our relationship with each of our clients and strive to provide outstanding service at all times. If you feel that we have made an error, or have not delivered the service you expect, please provide us with the information regarding your experience as outlined below. We believe that you deserve a fair, honest and prompt resolution to any complaint.

Step 1: Tell us about the issue prompting your complaint

Click here to fill out the online form. Please provide as much detail as possible.

You may also contact us by phone, fax, email, post or in person at our Hamilton office.

Our contact details:

By phone: +1 (441) 295-5678

By fax: +1 (441) 296-0601

By email: customerexperience@bcb.bm

Our mailing address:
Bermuda Commercial Bank Limited
P.O. Box HM 1748
Hamilton HM GX
Bermuda

Our office address:
Bermuda Commercial Bank Limited
34 Bermudiana Road
Hamilton HM 11
Bermuda

Step 2: Bermuda Commercial Bank Limited Response

We will acknowledge your complaint within 3 business days.

Some matters may prove to be more complex and additional time may be required. As we conduct our investigation we may need to contact you for further details or clarification. You will be provided with periodic updates as we work to resolve your complaint. In these more complex cases, we will provide you with a written response to your complaint within 8 weeks.

If you are not satisfied with our response

If you feel we have not fairly addressed your complaint, you can contact the Department of Consumer Affairs:

Telephone: + 1 (441) 297-7627

Facsimile: + 1 (441) 295-6892

e-mail: consumers@gov.bm

Do NOT follow this link or you will be banned from the site!